Return & Refund Policy
Within 14 days
If your scooter develops a fault during normal use within 14 days of receipt, we will offer a refund, repair or replacement scooter at no cost to the customer, provided that the scooter has not been damaged, abused or modified. We will turn around the repair within 14 working days and refund/replacement within 7 working days after inspecting the scooter.
Within 30 days
If your scooter arrives damaged or with a manufacturing fault preventing its use, we will offer a full refund or replacement scooter at no cost to the customer, provided that it is unridden and all parts, manuals and packaging are present and undamaged. We will provide the refund or replacement within 7 working days after inspecting the damaged or faulty item.
After 30 days
If your scooter develops a serious fault after 30 days we can arrange collection by our courier at prevailing rates to inspect the vehicle.
If we determine that it is a valid warranty claim we will provide an estimate for repair. The repair will include labour costs but any parts required will be supplied free of charge. If parts are in stock we will repair the scooter within 14 days, or up to 30 working days if parts have to be ordered. If the fault cannot be repaired, we will offer a refund or replacement Dragonfly, provided that the Dragonfly has not been damaged, abused or modified.
Returned items will be checked to ensure they meet the criteria set out in this returns policy. With refunds we may deduct reasonable amounts from the purchase if your product is deemed by our D-Fly Group Ltd trained technicians to have been damaged, abused or modified, and to take account of wear and tear.
Deduction for Goods supplied
We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop including riding a scooter outdoors) or for any missing items or damage. This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. We may request evidence of the condition of the Goods.